OUR COMMITMENTS

1. SATISFACTION: 14 DAYS SATISFACTION OR REFUND (EVEN IF YOU CHANGE YOUR MIND)

Satisfied or your money back!

You have 14 days to change your mind: upon receipt of your package, for whatever reason. We will then exchange or refund the full price of all products provided they are returned in good condition and in their original packaging. Shipping and return costs as well as bank charges remain at your charge.

Please note that you have the possibility to exchange an item purchased on www.prophecy-bmx.com during an event. However, reimbursement at an event is not possible.

In the event of an error on our part:

If any of the products in your order are faulty or do not conform to what you ordered, we will exchange them or refund you in full (provided they are returned in their original packaging). The shipping and return costs will be refunded.

How do I make a return?

You have 14 days from receipt of your package to return it and request an exchange or refund. To do this, you need to obtain a returns number from www.prophecy-bmx.com .

You can obtain your return number quickly and easily by sending an email to contact@prophecy-bmx.com

Once you have obtained the number by e-mail, attach your return form to your parcel which will have been sent to you at the same time already completed.

ATTENTION: the exchange is ONLY possible against a product of a value less than or equal to the returned product. Otherwise, ONLY REFUND IS POSSIBLE.

Packages to be sent IN THE ORIGINAL PACKAGING to the following address:
Prophecy BMX, Le Triangle Vert Bât 2, 434, allée François Aubrun, 13100 Le Tholonet, France

2. DELIVERY OF FRAMES AND ACCESSORIES TO YOUR HOME!

For the delivery of our large and small items, we offer home delivery to the address of your choice. So no need to travel!

If you are not at home on the day of delivery, a notice is left in your letterbox asking you to contact the carrier to arrange a new delivery date.

Shipping fees

FROM EUROPEAN STOCK FORWARDER > 11 Kg 11<-> 6 Kg 6 <-> 3 Kg 3 <-> 2 Kg 2 <-> 1 Kg > 1 Kg
EUROPE DPD }}quot; {{{wpml_tag_35}}}quot;[$€-401];[Red]{{{wpml_tag_35}}}quot;-{{{wpml_tag_35}}}quot;#,##0{{{wpml_tag_35}}}quot; {{{wpml_tag_35}}}quot;[$€-401]”,”3″:1}’>50 € }}quot; {{{wpml_tag_37}}}quot;[$€-401];[Red]{{{wpml_tag_37}}}quot;-{{{wpml_tag_37}}}quot;#,##0{{{wpml_tag_37}}}quot; {{{wpml_tag_37}}}quot;[$€-401]”,”3″:1}’>40 € }}quot; {{{wpml_tag_39}}}quot;[$€-401];[Red]{{{wpml_tag_39}}}quot;-{{{wpml_tag_39}}}quot;#,##0{{{wpml_tag_39}}}quot; {{{wpml_tag_39}}}quot;[$€-401]”,”3″:1}’>35 € }}quot; {{{wpml_tag_41}}}quot;[$€-401];[Red]{{{wpml_tag_41}}}quot;-{{{wpml_tag_41}}}quot;#,##0{{{wpml_tag_41}}}quot; {{{wpml_tag_41}}}quot;[$€-401]”,”3″:1}’>30 € }}quot; {{{wpml_tag_43}}}quot;[$€-401];[Red]{{{wpml_tag_43}}}quot;-{{{wpml_tag_43}}}quot;#,##0{{{wpml_tag_43}}}quot; {{{wpml_tag_43}}}quot;[$€-401]”,”3″:1}’>25 € }}quot; {{{wpml_tag_45}}}quot;[$€-401];[Red]{{{wpml_tag_45}}}quot;-{{{wpml_tag_45}}}quot;#,##0{{{wpml_tag_45}}}quot; {{{wpml_tag_45}}}quot;[$€-401]”,”3″:1}’>20 €
SWITZERLAND SDA }}quot; {{{wpml_tag_53}}}quot;[$€-401];[Red]{{{wpml_tag_53}}}quot;-{{{wpml_tag_53}}}quot;#,##0{{{wpml_tag_53}}}quot; {{{wpml_tag_53}}}quot;[$€-401]”,”3″:1}’>80 € }}quot; {{{wpml_tag_55}}}quot;[$€-401];[Red]{{{wpml_tag_55}}}quot;-{{{wpml_tag_55}}}quot;#,##0{{{wpml_tag_55}}}quot; {{{wpml_tag_55}}}quot;[$€-401]”,”3″:1}’>70 € }}quot; {{{wpml_tag_57}}}quot;[$€-401];[Red]{{{wpml_tag_57}}}quot;-{{{wpml_tag_57}}}quot;#,##0{{{wpml_tag_57}}}quot; {{{wpml_tag_57}}}quot;[$€-401]”,”3″:1}’>60 € }}quot; {{{wpml_tag_59}}}quot;[$€-401];[Red]{{{wpml_tag_59}}}quot;-{{{wpml_tag_59}}}quot;#,##0{{{wpml_tag_59}}}quot; {{{wpml_tag_59}}}quot;[$€-401]”,”3″:1}’>50 € }}quot; {{{wpml_tag_61}}}quot;[$€-401];[Red]{{{wpml_tag_61}}}quot;-{{{wpml_tag_61}}}quot;#,##0{{{wpml_tag_61}}}quot; {{{wpml_tag_61}}}quot;[$€-401]”,”3″:1}’>40 € }}quot; {{{wpml_tag_63}}}quot;[$€-401];[Red]{{{wpml_tag_63}}}quot;-{{{wpml_tag_63}}}quot;#,##0{{{wpml_tag_63}}}quot; {{{wpml_tag_63}}}quot;[$€-401]”,”3″:1}’>30 €
US
FEDEX }}quot; {{{wpml_tag_73}}}quot;[$€-401];[Red]{{{wpml_tag_73}}}quot;-{{{wpml_tag_73}}}quot;#,##0{{{wpml_tag_73}}}quot; {{{wpml_tag_73}}}quot;[$€-401]”,”3″:1}’>190 € }}quot; {{{wpml_tag_75}}}quot;[$€-401];[Red]{{{wpml_tag_75}}}quot;-{{{wpml_tag_75}}}quot;#,##0{{{wpml_tag_75}}}quot; {{{wpml_tag_75}}}quot;[$€-401]”,”3″:1}’>160 € }}quot; {{{wpml_tag_77}}}quot;[$€-401];[Red]{{{wpml_tag_77}}}quot;-{{{wpml_tag_77}}}quot;#,##0{{{wpml_tag_77}}}quot; {{{wpml_tag_77}}}quot;[$€-401]”,”3″:1}’>140 € }}quot; {{{wpml_tag_79}}}quot;[$€-401];[Red]{{{wpml_tag_79}}}quot;-{{{wpml_tag_79}}}quot;#,##0{{{wpml_tag_79}}}quot; {{{wpml_tag_79}}}quot;[$€-401]”,”3″:1}’>120 € }}quot; {{{wpml_tag_81}}}quot;[$€-401];[Red]{{{wpml_tag_81}}}quot;-{{{wpml_tag_81}}}quot;#,##0{{{wpml_tag_81}}}quot; {{{wpml_tag_81}}}quot;[$€-401]”,”3″:1}’>100 € }}quot; {{{wpml_tag_83}}}quot;[$€-401];[Red]{{{wpml_tag_83}}}quot;-{{{wpml_tag_83}}}quot;#,##0{{{wpml_tag_83}}}quot; {{{wpml_tag_83}}}quot;[$€-401]”,”3″:1}’>80 €
SDA }}quot; {{{wpml_tag_89}}}quot;[$€-401];[Red]{{{wpml_tag_89}}}quot;-{{{wpml_tag_89}}}quot;#,##0{{{wpml_tag_89}}}quot; {{{wpml_tag_89}}}quot;[$€-401]”,”3″:1}’>130 € }}quot; {{{wpml_tag_91}}}quot;[$€-401];[Red]{{{wpml_tag_91}}}quot;-{{{wpml_tag_91}}}quot;#,##0{{{wpml_tag_91}}}quot; {{{wpml_tag_91}}}quot;[$€-401]”,”3″:1}’>110 € }}quot; {{{wpml_tag_93}}}quot;[$€-401];[Red]{{{wpml_tag_93}}}quot;-{{{wpml_tag_93}}}quot;#,##0{{{wpml_tag_93}}}quot; {{{wpml_tag_93}}}quot;[$€-401]”,”3″:1}’>100 € }}quot; {{{wpml_tag_95}}}quot;[$€-401];[Red]{{{wpml_tag_95}}}quot;-{{{wpml_tag_95}}}quot;#,##0{{{wpml_tag_95}}}quot; {{{wpml_tag_95}}}quot;[$€-401]”,”3″:1}’>90 € }}quot; {{{wpml_tag_97}}}quot;[$€-401];[Red]{{{wpml_tag_97}}}quot;-{{{wpml_tag_97}}}quot;#,##0{{{wpml_tag_97}}}quot; {{{wpml_tag_97}}}quot;[$€-401]”,”3″:1}’>80 € }}quot; {{{wpml_tag_99}}}quot;[$€-401];[Red]{{{wpml_tag_99}}}quot;-{{{wpml_tag_99}}}quot;#,##0{{{wpml_tag_99}}}quot; {{{wpml_tag_99}}}quot;[$€-401]”,”3″:1}’>60 €
SOUTH AMERICA
FEDEX }}quot; {{{wpml_tag_109}}}quot;[$€-401];[Red]{{{wpml_tag_109}}}quot;-{{{wpml_tag_109}}}quot;#,##0{{{wpml_tag_109}}}quot; {{{wpml_tag_109}}}quot;[$€-401]”,”3″:1}’>320 € }}quot; {{{wpml_tag_111}}}quot;[$€-401];[Red]{{{wpml_tag_111}}}quot;-{{{wpml_tag_111}}}quot;#,##0{{{wpml_tag_111}}}quot; {{{wpml_tag_111}}}quot;[$€-401]”,”3″:1}’>260 € }}quot; {{{wpml_tag_113}}}quot;[$€-401];[Red]{{{wpml_tag_113}}}quot;-{{{wpml_tag_113}}}quot;#,##0{{{wpml_tag_113}}}quot; {{{wpml_tag_113}}}quot;[$€-401]”,”3″:1}’>230 € }}quot; {{{wpml_tag_115}}}quot;[$€-401];[Red]{{{wpml_tag_115}}}quot;-{{{wpml_tag_115}}}quot;#,##0{{{wpml_tag_115}}}quot; {{{wpml_tag_115}}}quot;[$€-401]”,”3″:1}’>200 € }}quot; {{{wpml_tag_117}}}quot;[$€-401];[Red]{{{wpml_tag_117}}}quot;-{{{wpml_tag_117}}}quot;#,##0{{{wpml_tag_117}}}quot; {{{wpml_tag_117}}}quot;[$€-401]”,”3″:1}’>150 € }}quot; {{{wpml_tag_119}}}quot;[$€-401];[Red]{{{wpml_tag_119}}}quot;-{{{wpml_tag_119}}}quot;#,##0{{{wpml_tag_119}}}quot; {{{wpml_tag_119}}}quot;[$€-401]”,”3″:1}’>100 €
SDA }}quot; {{{wpml_tag_125}}}quot;[$€-401];[Red]{{{wpml_tag_125}}}quot;-{{{wpml_tag_125}}}quot;#,##0{{{wpml_tag_125}}}quot; {{{wpml_tag_125}}}quot;[$€-401]”,”3″:1}’>150 € }}quot; {{{wpml_tag_127}}}quot;[$€-401];[Red]{{{wpml_tag_127}}}quot;-{{{wpml_tag_127}}}quot;#,##0{{{wpml_tag_127}}}quot; {{{wpml_tag_127}}}quot;[$€-401]”,”3″:1}’>140 € }}quot; {{{wpml_tag_129}}}quot;[$€-401];[Red]{{{wpml_tag_129}}}quot;-{{{wpml_tag_129}}}quot;#,##0{{{wpml_tag_129}}}quot; {{{wpml_tag_129}}}quot;[$€-401]”,”3″:1}’>120 € }}quot; {{{wpml_tag_131}}}quot;[$€-401];[Red]{{{wpml_tag_131}}}quot;-{{{wpml_tag_131}}}quot;#,##0{{{wpml_tag_131}}}quot; {{{wpml_tag_131}}}quot;[$€-401]”,”3″:1}’>100 € }}quot; {{{wpml_tag_133}}}quot;[$€-401];[Red]{{{wpml_tag_133}}}quot;-{{{wpml_tag_133}}}quot;#,##0{{{wpml_tag_133}}}quot; {{{wpml_tag_133}}}quot;[$€-401]”,”3″:1}’>90 € }}quot; {{{wpml_tag_135}}}quot;[$€-401];[Red]{{{wpml_tag_135}}}quot;-{{{wpml_tag_135}}}quot;#,##0{{{wpml_tag_135}}}quot; {{{wpml_tag_135}}}quot;[$€-401]”,”3″:1}’>80 €
RUSSIA
FEDEX }}quot; {{{wpml_tag_145}}}quot;[$€-401];[Red]{{{wpml_tag_145}}}quot;-{{{wpml_tag_145}}}quot;#,##0{{{wpml_tag_145}}}quot; {{{wpml_tag_145}}}quot;[$€-401]”,”3″:1}’>330 € }}quot; {{{wpml_tag_147}}}quot;[$€-401];[Red]{{{wpml_tag_147}}}quot;-{{{wpml_tag_147}}}quot;#,##0{{{wpml_tag_147}}}quot; {{{wpml_tag_147}}}quot;[$€-401]”,”3″:1}’>280 € }}quot; {{{wpml_tag_149}}}quot;[$€-401];[Red]{{{wpml_tag_149}}}quot;-{{{wpml_tag_149}}}quot;#,##0{{{wpml_tag_149}}}quot; {{{wpml_tag_149}}}quot;[$€-401]”,”3″:1}’>250 € }}quot; {{{wpml_tag_151}}}quot;[$€-401];[Red]{{{wpml_tag_151}}}quot;-{{{wpml_tag_151}}}quot;#,##0{{{wpml_tag_151}}}quot; {{{wpml_tag_151}}}quot;[$€-401]”,”3″:1}’>200 € }}quot; {{{wpml_tag_153}}}quot;[$€-401];[Red]{{{wpml_tag_153}}}quot;-{{{wpml_tag_153}}}quot;#,##0{{{wpml_tag_153}}}quot; {{{wpml_tag_153}}}quot;[$€-401]”,”3″:1}’>150 € }}quot; {{{wpml_tag_155}}}quot;[$€-401];[Red]{{{wpml_tag_155}}}quot;-{{{wpml_tag_155}}}quot;#,##0{{{wpml_tag_155}}}quot; {{{wpml_tag_155}}}quot;[$€-401]”,”3″:1}’>100 €
SDA }}quot; {{{wpml_tag_161}}}quot;[$€-401];[Red]{{{wpml_tag_161}}}quot;-{{{wpml_tag_161}}}quot;#,##0{{{wpml_tag_161}}}quot; {{{wpml_tag_161}}}quot;[$€-401]”,”3″:1}’>190 € }}quot; {{{wpml_tag_163}}}quot;[$€-401];[Red]{{{wpml_tag_163}}}quot;-{{{wpml_tag_163}}}quot;#,##0{{{wpml_tag_163}}}quot; {{{wpml_tag_163}}}quot;[$€-401]”,”3″:1}’>170 € }}quot; {{{wpml_tag_165}}}quot;[$€-401];[Red]{{{wpml_tag_165}}}quot;-{{{wpml_tag_165}}}quot;#,##0{{{wpml_tag_165}}}quot; {{{wpml_tag_165}}}quot;[$€-401]”,”3″:1}’>100 € }}quot; {{{wpml_tag_167}}}quot;[$€-401];[Red]{{{wpml_tag_167}}}quot;-{{{wpml_tag_167}}}quot;#,##0{{{wpml_tag_167}}}quot; {{{wpml_tag_167}}}quot;[$€-401]”,”3″:1}’>90 € }}quot; {{{wpml_tag_169}}}quot;[$€-401];[Red]{{{wpml_tag_169}}}quot;-{{{wpml_tag_169}}}quot;#,##0{{{wpml_tag_169}}}quot; {{{wpml_tag_169}}}quot;[$€-401]”,”3″:1}’>80 € }}quot; {{{wpml_tag_171}}}quot;[$€-401];[Red]{{{wpml_tag_171}}}quot;-{{{wpml_tag_171}}}quot;#,##0{{{wpml_tag_171}}}quot; {{{wpml_tag_171}}}quot;[$€-401]”,”3″:1}’>70 €
AUSTRALIA
FEDEX }}quot; {{{wpml_tag_181}}}quot;[$€-401];[Red]{{{wpml_tag_181}}}quot;-{{{wpml_tag_181}}}quot;#,##0{{{wpml_tag_181}}}quot; {{{wpml_tag_181}}}quot;[$€-401]”,”3″:1}’>280 € }}quot; {{{wpml_tag_183}}}quot;[$€-401];[Red]{{{wpml_tag_183}}}quot;-{{{wpml_tag_183}}}quot;#,##0{{{wpml_tag_183}}}quot; {{{wpml_tag_183}}}quot;[$€-401]”,”3″:1}’>210 € }}quot; {{{wpml_tag_185}}}quot;[$€-401];[Red]{{{wpml_tag_185}}}quot;-{{{wpml_tag_185}}}quot;#,##0{{{wpml_tag_185}}}quot; {{{wpml_tag_185}}}quot;[$€-401]”,”3″:1}’>190 € }}quot; {{{wpml_tag_187}}}quot;[$€-401];[Red]{{{wpml_tag_187}}}quot;-{{{wpml_tag_187}}}quot;#,##0{{{wpml_tag_187}}}quot; {{{wpml_tag_187}}}quot;[$€-401]”,”3″:1}’>160 € }}quot; {{{wpml_tag_189}}}quot;[$€-401];[Red]{{{wpml_tag_189}}}quot;-{{{wpml_tag_189}}}quot;#,##0{{{wpml_tag_189}}}quot; {{{wpml_tag_189}}}quot;[$€-401]”,”3″:1}’>120 € }}quot; {{{wpml_tag_191}}}quot;[$€-401];[Red]{{{wpml_tag_191}}}quot;-{{{wpml_tag_191}}}quot;#,##0{{{wpml_tag_191}}}quot; {{{wpml_tag_191}}}quot;[$€-401]”,”3″:1}’>60 €
SDA }}quot; {{{wpml_tag_197}}}quot;[$€-401];[Red]{{{wpml_tag_197}}}quot;-{{{wpml_tag_197}}}quot;#,##0{{{wpml_tag_197}}}quot; {{{wpml_tag_197}}}quot;[$€-401]”,”3″:1}’>220 € }}quot; {{{wpml_tag_199}}}quot;[$€-401];[Red]{{{wpml_tag_199}}}quot;-{{{wpml_tag_199}}}quot;#,##0{{{wpml_tag_199}}}quot; {{{wpml_tag_199}}}quot;[$€-401]”,”3″:1}’>160 € }}quot; {{{wpml_tag_201}}}quot;[$€-401];[Red]{{{wpml_tag_201}}}quot;-{{{wpml_tag_201}}}quot;#,##0{{{wpml_tag_201}}}quot; {{{wpml_tag_201}}}quot;[$€-401]”,”3″:1}’>120 € }}quot; {{{wpml_tag_203}}}quot;[$€-401];[Red]{{{wpml_tag_203}}}quot;-{{{wpml_tag_203}}}quot;#,##0{{{wpml_tag_203}}}quot; {{{wpml_tag_203}}}quot;[$€-401]”,”3″:1}’>70 € }}quot; {{{wpml_tag_205}}}quot;[$€-401];[Red]{{{wpml_tag_205}}}quot;-{{{wpml_tag_205}}}quot;#,##0{{{wpml_tag_205}}}quot; {{{wpml_tag_205}}}quot;[$€-401]”,”3″:1}’>60 € }}quot; {{{wpml_tag_207}}}quot;[$€-401];[Red]{{{wpml_tag_207}}}quot;-{{{wpml_tag_207}}}quot;#,##0{{{wpml_tag_207}}}quot; {{{wpml_tag_207}}}quot;[$€-401]”,”3″:1}’>50 €
ASIA
FEDEX }}quot; {{{wpml_tag_217}}}quot;[$€-401];[Red]{{{wpml_tag_217}}}quot;-{{{wpml_tag_217}}}quot;#,##0{{{wpml_tag_217}}}quot; {{{wpml_tag_217}}}quot;[$€-401]”,”3″:1}’>290 € }}quot; {{{wpml_tag_219}}}quot;[$€-401];[Red]{{{wpml_tag_219}}}quot;-{{{wpml_tag_219}}}quot;#,##0{{{wpml_tag_219}}}quot; {{{wpml_tag_219}}}quot;[$€-401]”,”3″:1}’>210 € }}quot; {{{wpml_tag_221}}}quot;[$€-401];[Red]{{{wpml_tag_221}}}quot;-{{{wpml_tag_221}}}quot;#,##0{{{wpml_tag_221}}}quot; {{{wpml_tag_221}}}quot;[$€-401]”,”3″:1}’>190 € }}quot; {{{wpml_tag_223}}}quot;[$€-401];[Red]{{{wpml_tag_223}}}quot;-{{{wpml_tag_223}}}quot;#,##0{{{wpml_tag_223}}}quot; {{{wpml_tag_223}}}quot;[$€-401]”,”3″:1}’>160 € }}quot; {{{wpml_tag_225}}}quot;[$€-401];[Red]{{{wpml_tag_225}}}quot;-{{{wpml_tag_225}}}quot;#,##0{{{wpml_tag_225}}}quot; {{{wpml_tag_225}}}quot;[$€-401]”,”3″:1}’>120 € }}quot; {{{wpml_tag_227}}}quot;[$€-401];[Red]{{{wpml_tag_227}}}quot;-{{{wpml_tag_227}}}quot;#,##0{{{wpml_tag_227}}}quot; {{{wpml_tag_227}}}quot;[$€-401]”,”3″:1}’>60 €
SDA }}quot; {{{wpml_tag_233}}}quot;[$€-401];[Red]{{{wpml_tag_233}}}quot;-{{{wpml_tag_233}}}quot;#,##0{{{wpml_tag_233}}}quot; {{{wpml_tag_233}}}quot;[$€-401]”,”3″:1}’>160 € }}quot; {{{wpml_tag_235}}}quot;[$€-401];[Red]{{{wpml_tag_235}}}quot;-{{{wpml_tag_235}}}quot;#,##0{{{wpml_tag_235}}}quot; {{{wpml_tag_235}}}quot;[$€-401]”,”3″:1}’>120 € }}quot; {{{wpml_tag_237}}}quot;[$€-401];[Red]{{{wpml_tag_237}}}quot;-{{{wpml_tag_237}}}quot;#,##0{{{wpml_tag_237}}}quot; {{{wpml_tag_237}}}quot;[$€-401]”,”3″:1}’>100 € }}quot; {{{wpml_tag_239}}}quot;[$€-401];[Red]{{{wpml_tag_239}}}quot;-{{{wpml_tag_239}}}quot;#,##0{{{wpml_tag_239}}}quot; {{{wpml_tag_239}}}quot;[$€-401]”,”3″:1}’>70 € }}quot; {{{wpml_tag_241}}}quot;[$€-401];[Red]{{{wpml_tag_241}}}quot;-{{{wpml_tag_241}}}quot;#,##0{{{wpml_tag_241}}}quot; {{{wpml_tag_241}}}quot;[$€-401]”,”3″:1}’>50 € }}quot; {{{wpml_tag_243}}}quot;[$€-401];[Red]{{{wpml_tag_243}}}quot;-{{{wpml_tag_243}}}quot;#,##0{{{wpml_tag_243}}}quot; {{{wpml_tag_243}}}quot;[$€-401]”,”3″:1}’>50 €
SOUTH AFRICA
FEDEX }}quot; {{{wpml_tag_253}}}quot;[$€-401];[Red]{{{wpml_tag_253}}}quot;-{{{wpml_tag_253}}}quot;#,##0{{{wpml_tag_253}}}quot; {{{wpml_tag_253}}}quot;[$€-401]”,”3″:1}’>290 € }}quot; {{{wpml_tag_255}}}quot;[$€-401];[Red]{{{wpml_tag_255}}}quot;-{{{wpml_tag_255}}}quot;#,##0{{{wpml_tag_255}}}quot; {{{wpml_tag_255}}}quot;[$€-401]”,”3″:1}’>230 € }}quot; {{{wpml_tag_257}}}quot;[$€-401];[Red]{{{wpml_tag_257}}}quot;-{{{wpml_tag_257}}}quot;#,##0{{{wpml_tag_257}}}quot; {{{wpml_tag_257}}}quot;[$€-401]”,”3″:1}’>200 € }}quot; {{{wpml_tag_259}}}quot;[$€-401];[Red]{{{wpml_tag_259}}}quot;-{{{wpml_tag_259}}}quot;#,##0{{{wpml_tag_259}}}quot; {{{wpml_tag_259}}}quot;[$€-401]”,”3″:1}’>170 € }}quot; {{{wpml_tag_261}}}quot;[$€-401];[Red]{{{wpml_tag_261}}}quot;-{{{wpml_tag_261}}}quot;#,##0{{{wpml_tag_261}}}quot; {{{wpml_tag_261}}}quot;[$€-401]”,”3″:1}’>130 € }}quot; {{{wpml_tag_263}}}quot;[$€-401];[Red]{{{wpml_tag_263}}}quot;-{{{wpml_tag_263}}}quot;#,##0{{{wpml_tag_263}}}quot; {{{wpml_tag_263}}}quot;[$€-401]”,”3″:1}’>90 €
SDA }}quot; {{{wpml_tag_269}}}quot;[$€-401];[Red]{{{wpml_tag_269}}}quot;-{{{wpml_tag_269}}}quot;#,##0{{{wpml_tag_269}}}quot; {{{wpml_tag_269}}}quot;[$€-401]”,”3″:1}’>180 € }}quot; {{{wpml_tag_271}}}quot;[$€-401];[Red]{{{wpml_tag_271}}}quot;-{{{wpml_tag_271}}}quot;#,##0{{{wpml_tag_271}}}quot; {{{wpml_tag_271}}}quot;[$€-401]”,”3″:1}’>140 € }}quot; {{{wpml_tag_273}}}quot;[$€-401];[Red]{{{wpml_tag_273}}}quot;-{{{wpml_tag_273}}}quot;#,##0{{{wpml_tag_273}}}quot; {{{wpml_tag_273}}}quot;[$€-401]”,”3″:1}’>100 € }}quot; {{{wpml_tag_275}}}quot;[$€-401];[Red]{{{wpml_tag_275}}}quot;-{{{wpml_tag_275}}}quot;#,##0{{{wpml_tag_275}}}quot; {{{wpml_tag_275}}}quot;[$€-401]”,”3″:1}’>80 € }}quot; {{{wpml_tag_277}}}quot;[$€-401];[Red]{{{wpml_tag_277}}}quot;-{{{wpml_tag_277}}}quot;#,##0{{{wpml_tag_277}}}quot; {{{wpml_tag_277}}}quot;[$€-401]”,”3″:1}’>70 € }}quot; {{{wpml_tag_279}}}quot;[$€-401];[Red]{{{wpml_tag_279}}}quot;-{{{wpml_tag_279}}}quot;#,##0{{{wpml_tag_279}}}quot; {{{wpml_tag_279}}}quot;[$€-401]”,”3″:1}’>60 €
CANADA
FEDEX }}quot; {{{wpml_tag_289}}}quot;[$€-401];[Red]{{{wpml_tag_289}}}quot;-{{{wpml_tag_289}}}quot;#,##0{{{wpml_tag_289}}}quot; {{{wpml_tag_289}}}quot;[$€-401]”,”3″:1}’>190 € }}quot; {{{wpml_tag_291}}}quot;[$€-401];[Red]{{{wpml_tag_291}}}quot;-{{{wpml_tag_291}}}quot;#,##0{{{wpml_tag_291}}}quot; {{{wpml_tag_291}}}quot;[$€-401]”,”3″:1}’>130 € }}quot; {{{wpml_tag_293}}}quot;[$€-401];[Red]{{{wpml_tag_293}}}quot;-{{{wpml_tag_293}}}quot;#,##0{{{wpml_tag_293}}}quot; {{{wpml_tag_293}}}quot;[$€-401]”,”3″:1}’>110 € }}quot; {{{wpml_tag_295}}}quot;[$€-401];[Red]{{{wpml_tag_295}}}quot;-{{{wpml_tag_295}}}quot;#,##0{{{wpml_tag_295}}}quot; {{{wpml_tag_295}}}quot;[$€-401]”,”3″:1}’>100 € }}quot; {{{wpml_tag_297}}}quot;[$€-401];[Red]{{{wpml_tag_297}}}quot;-{{{wpml_tag_297}}}quot;#,##0{{{wpml_tag_297}}}quot; {{{wpml_tag_297}}}quot;[$€-401]”,”3″:1}’>80 € }}quot; {{{wpml_tag_299}}}quot;[$€-401];[Red]{{{wpml_tag_299}}}quot;-{{{wpml_tag_299}}}quot;#,##0{{{wpml_tag_299}}}quot; {{{wpml_tag_299}}}quot;[$€-401]”,”3″:1}’>60 €
SDA }}quot; {{{wpml_tag_305}}}quot;[$€-401];[Red]{{{wpml_tag_305}}}quot;-{{{wpml_tag_305}}}quot;#,##0{{{wpml_tag_305}}}quot; {{{wpml_tag_305}}}quot;[$€-401]”,”3″:1}’>160 € }}quot; {{{wpml_tag_307}}}quot;[$€-401];[Red]{{{wpml_tag_307}}}quot;-{{{wpml_tag_307}}}quot;#,##0{{{wpml_tag_307}}}quot; {{{wpml_tag_307}}}quot;[$€-401]”,”3″:1}’>130 € }}quot; {{{wpml_tag_309}}}quot;[$€-401];[Red]{{{wpml_tag_309}}}quot;-{{{wpml_tag_309}}}quot;#,##0{{{wpml_tag_309}}}quot; {{{wpml_tag_309}}}quot;[$€-401]”,”3″:1}’>100 € }}quot; {{{wpml_tag_311}}}quot;[$€-401];[Red]{{{wpml_tag_311}}}quot;-{{{wpml_tag_311}}}quot;#,##0{{{wpml_tag_311}}}quot; {{{wpml_tag_311}}}quot;[$€-401]”,”3″:1}’>70 € }}quot; {{{wpml_tag_313}}}quot;[$€-401];[Red]{{{wpml_tag_313}}}quot;-{{{wpml_tag_313}}}quot;#,##0{{{wpml_tag_313}}}quot; {{{wpml_tag_313}}}quot;[$€-401]”,”3″:1}’>60 € }}quot; {{{wpml_tag_315}}}quot;[$€-401];[Red]{{{wpml_tag_315}}}quot;-{{{wpml_tag_315}}}quot;#,##0{{{wpml_tag_315}}}quot; {{{wpml_tag_315}}}quot;[$€-401]”,”3″:1}’>50 €

If your country is not inside the list or if you want to have special express delivery, please feel free to contact us before order by email: contact@prophecy-bmx.com

Delivery time (it starts after the confirmation of your payment from our bank that might take from 1 to 5 working days):

DELIVERY TIME IN WORKING DAYS * DPD SDA FEDEX
EUROPE 4 2
SWITZERLAND 4 2
USA 10 2
SOUTH AMERICA 15 5
RUSSIA 7 4
AUSTRALIA 10 5
ASIA 10 4
SOUTH AFRICA 10 5
CANADA 10 2

* Delivery time exclude the shipping day and customs clearance delays.

All costs in this table include :

a. Administrative processing of the order,

b. Preparation and dispatch of the package(s),

c. Transport costs are calculated according to the weight and destination of the order.

3. PAYMENT SECURITY AND CONFIDENTIALITY OF INFORMATION

At www.prophecy-bmx.com, you can pay by credit card with complete peace of mind.
The transmission of your personal information and bank details is completely secure.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access and modify your personal data at any time. If you wish to exercise this right, please contact us.

4. WARRANTY AND SERVICE

On www.prophecy-bmx.com PROPHECY BMX frames are guaranteed for 2 years.. The finish of the PROPHECY BMX frames and forks (paint, varnish, decoration) is guaranteed for 1 year (except Chrome paint which is not guaranteed). All other components are guaranteed for 1 year including the forks. The warranty applies to any manufacturing defect or fault found on PROPHECY BMX brand products by the PROPHECY BMX After Sales Service. The warranty covers only the first purchaser of the products concerned and does not cover expenses for assembly, disassembly, labour, packaging and shipping.

For the guarantee to apply:

  • The customer who initiates the warranty process must be the first purchaser, so the warranty is not transferable as the warranty does not transfer to subsequent purchasers in case of resale.
  • The frame and other components must be used in accordance with its operating instructions, under normal conditions of use and must be maintained
  • Original parts must not be replaced with different parts
  • The frame and other components must not show any signs of damage and/or impact

If you encounter a problem during the warranty period of your product, www.prophecy-bmx.comis at your disposal:

A direct response from our Customer Relations Centre by sending an e-mail to contact@prophecy-bmx.com specifying the date of purchase, the invoice number, photos and a detailed explanation of the problem.
After validation of your after-sales service request, you will receive an email with your return number, to be enclosed with your return package.
You are responsible for the return shipping costs, and you are free to choose the type of shipping.

If a warranty problem is verified, you will be offered a personalised solution: repair, sending an item in perfect condition or refund.

The guarantee does not apply:

  • For all parts subject to normal wear and tear through use (handles, seat covers, etc.).
  • For damage caused by poor maintenance and use not in accordance with the recommendations.
  • in the event of modifications made to the products without prior written authorisation from Prophecy BMX.
  • For non-original parts.
  • For damage resulting from an intentional fault or the responsibility of a third party.
  • For products used beyond their intended purpose and technical performance, in case of insufficient maintenance or negligence on the part of the buyer, or in case of accidents or other abnormal and excessive conditions of use.
  • In case of impact of external elements or agents (natural disaster, fire, humidity …).

5. PROPHECY BMX CRASH REPLACEMENT PROGRAMME

In the event of an accident or serious fall, the high forces exerted on the frame and other components can lead to structural failure in later use.

With our Crash Replacement program we offer you the possibility to replace your PROPHECY BMX frame at a considerably reduced cost.

To use the Crash Replacement service, please contact us by email: contact@prophecy-bmx.com

Please explain briefly and precisely how the damage was caused. We need this information to get an idea of what we will be looking for when we examine the frame or other components. Our service will then contact you to find out how to proceed.

The Crash Replacement service is limited to the original owner and to damage that compromises the functionality of the frame or components.. We reserve the right to suspend this service if we detect that the damage has been caused intentionally or is of a purely visual nature. We would also like to point out that it is not possible to upgrade to a different model unless the model concerned is no longer available.

The Crash Replacement programme can only be used once within 2 years of the date of purchase for frames and within 1 year for components.

“Crash replacement” conditions:

  • 1st year: 50% on frame and components (of the original price excluding promotions)
  • 2nd Year: 30% on frame (of original price excluding promotion)

Note: In order to meet the requirements of the Crash Replacement programme, the frame, fork or component in question must be returned to us at your expense. If replacement is necessary, we reserve the right to keep the replaced parts. This Crash Replacement programme cannot be combined with other promotional offers

6. CONDITIONS

By visiting www.prophecy-bmx.com and purchasing from our site, you must accept our general terms and conditions of sale.

At the checkout, you will be asked to confirm that you have taken note of and accept our terms and conditions.

> See Our General Terms and Conditions of Sale

Shipping fees - Couts de livraison

FROM EUROPEAN STOCKFORWARDER> 11 Kg11<-> 6 Kg6 <-> 3 Kg3 <-> 2 Kg2 <-> 1 Kg> 1 Kg
EUROPEDPD50 €40 €35 €30 €25 €20 €
SWITZERLANDSDA80 €70 €60 €50 €40 €30 €
US
FEDEX190 €160 €140 €120 €100 €80 €
SDA130 €110 €100 €90 €80 €60 €
SOUTH AMERICA
FEDEX320 €260 €230 €200 €150 €100 €
SDA150 €140 €120 €100 €90 €80 €
RUSSIA
FEDEX330 €280 €250 €200 €150 €100 €
SDA190 €170 €100 €90 €80 €70 €
AUSTRALIA
FEDEX280 €210 €190 €160 €120 €60 €
SDA220 €160 €120 €70 €60 €50 €
ASIA
FEDEX290 €210 €190 €160 €120 €60 €
SDA160 €120 €100 €70 €50 €50 €
SOUTH AFRICA
FEDEX290 €230 €200 €170 €130 €90 €
SDA180 €140 €100 €80 €70 €60 €
CANADA
FEDEX190 €130 €110 €100 €80 €60 €
SDA160 €130 €100 €70 €60 €50 €

If your country is not inside the list or if you want to have special express delivery, please feel free to contact us before order by email: contact@prophecy-bmx.com

 

Si votre pays n’est pas dans la liste ou si vous souhaitez avoir une livraison express spéciale, n’hésitez pas à nous contacter avant de commander par e-mail: contact@prophecy-bmx.com

Delivery time (it starts after the confirmation of your payment from our bank that might take from 1 to 5 working days):

Délai de livraison (il commence après la confirmation de votre paiement auprès de notre banque qui peut prendre de 1 à 5 jours ouvrables):

DELIVERY TIME IN WORKING DAYS *DPDSDAFEDEX
EUROPE4 2
SWITZERLAND 42
USA 102
SOUTH AMERICA 155
RUSSIA 74
AUSTRALIA 105
ASIA 104
SOUTH AFRICA 105
CANADA 102

* Delivery time exclude the shipping day and customs clearance delays.

All the costs present in this table include:

a. The administrative processing of the order,

b. The preparation and shipment of the package(s),

c. Shipping costs calculated according to the weight and destination of the order.

 

* Le délai de livraison exclut le jour d’expédition et les retards de dédouanement.

Tous les couts présents dans ce tableau intègrent :

a. Le traitement administratif de la commande,

b. La préparation et l’expédition du ou des colis,

c. Les frais de transport calculés en fonction du poids et de la destination de la commande.

SHIPPING COST FROM USA STOCK FORWARDER > 11 Kg 11<-> 6 Kg 6 <-> 3 Kg 3 <-> 2 Kg 2 <-> 1 Kg > 1 Kg
USA
FEDEX GROUND $105 $80 $55 $45 $35 $25
FEDEX EXPRESS $255 $190 $130 $80 $70 $55
SWITZERLAND
FEDEX ECO $290 $220 $150 $100 $80 $65
EXPRESS CONTACT US BY EMAIL AT CONTACT@PROPHECY-BMX.COM
SOUTH AMERICA
FEDEX ECO $360 $290 $220 $170 $150 $120
EXPRESS CONTACT US BY EMAIL AT CONTACT@PROPHECY-BMX.COM
RUSSIA
FEDEX ECO $360 $290 $220 $170 $150 $120
EXPRESS CONTACT US BY EMAIL AT CONTACT@PROPHECY-BMX.COM
AUSTRALIA
FEDEX ECO $310 $250 $180 $130 $100 $70
EXPRESS CONTACT US BY EMAIL AT CONTACT@PROPHECY-BMX.COM
ASIA
FEDEX ECO $360 $290 $220 $170 $150 $120
EXPRESS CONTACT US BY EMAIL AT CONTACT@PROPHECY-BMX.COM
SOUTH AFRICA
FEDEX ECO $360 $290 $220 $170 $150 $120
EXPRESS CONTACT US BY EMAIL AT CONTACT@PROPHECY-BMX.COM
CANADA
FEDEX ECO $200 $130 $80 $70 $60 $50
EXPRESS CONTACT US BY EMAIL AT CONTACT@PROPHECY-BMX.COM

If your country is not inside the list or if you want to have special express delivery, please feel free to contact us before order by email: contact@prophecy-bmx.com

Delivery time (it starts after the confirmation of your payment from our bank that might take from 1 to 5 working days):

DELIVERY TIME IN WORKING DAYS * FEDEX GROUND FEDEX EXPRESS FEDEX ECO USPS
USA 6 to 10 4 to 6
SWITZERLAND 10 to 15
SOUTH AMERICA 6 to 10
RUSSIA 10 to 15
AUSTRALIA 10 to 15
ASIA 10 to 15
SOUTH AFRICA 10 to 15
CANADA 6 to 10

* Delivery time exclude the shipping day and customs clearance delays
All the costs present in this matrix include:


a. The administrative processing of the order,


b. The preparation and shipment of the package(s),


c. Transport costs calculated according to the weight and destination of the order.